Professional Customer Service program covers the mind-set transformation towards how one can become a customer service champion. It provides useful principles and techniques in the key areas customer problem solving and communication. This programme aim to improve customer service knowledge, skills and attitude which will result in excellent customer experience.

The majority of the organization today have 5 different generations of the workforce working together. The generation Y population, better known as the millennials, has grown and will soon dominate the workforce. This generation brings and shares a new set of values, attitudes, and work styles to the office, which can be unfamiliar within a traditional work environment. There exist points of tension resulting from a lack of understanding about millennials.

Although different generations have different characteristics and values, leaders need to manage them effectively for better engagement and retention. Participants in this program will learn strategies to lead, motivate and retain the millennial workforce. This program will also provide participants with an understanding of this generation’s cultural dynamics, gain insight on how to engage and communicate with them, hence, making the process and experiences more meaningful and effective for both, the leaders and millennials.

• Have you ever wondered why some people j don’t get you or you don’t get why do people act the way they do? The good news is there is a simple tool to help you profoundly understand yourself AND others – DiSC Behavior Styles.
• Individual behavior has a direct impact on our interpersonal relationships. DiSC Behavioral Styles help individuals understand each other better by appreciating the unique strengths and differences everyone brings to the workplace.
• This program will help you to improve the self-awareness of your leadership, communication skills, minimize or prevent conflict, become a better communicator, and influence others positively and hence creating the opportunity for building effective relationships at work.

“Time itself isn’t manageable; one can’t slow it down or speed it up”. So , do not manage time, manage priorities!

The key to managing priorities to achieve desired result is “Managing self”. It is about demonstrating self-control, setting goals independently, planning, organizing and taking the initiatives. With the self-management skill, one will be able regulate emotions, thoughts, and behaviors effectively in different situations. This will eventually help maximize productivity, improve workplace performance and efficiently achieve professional goals.

This program offer participants the knowledge and skills on how to plan, organize and prioritize activities using the prescribed principles , techniques and tools to meet the personal and professional objectives.

• Mastering Communication at Work
• Personalising Your Professional Presence (PPP)
• Workplace Conflict Resolution During Challenging Times
• Coaching and Mentoring Skills for Leaders
• Counselling at Work
• Think on Your Feet
• Think Outside the Box
• Prioritizing and Time Management
• Fundamentals of Project Management
• Problem Solving and Decision Making
• Ethics and Integrity
• Speed Learning and Mind Power
• Presenting with Impact
• Business Acumen
• Conflict Management and Relationship Building